Our staff are medically trained and experienced in first aid and health and safety, and the guides receive specific training in altitude-related illnesses and how to cope with an emergency. The staff all carry mobile phones and satellite phones if necessary. On the mountain trips we carry pulse oximeters, oxygen bottles where necessary on the higher mountains and first aid kits which are regularly checked and replenished.
We work hard to ensure that all of our staff adopt high levels of sanitation and hygiene, especially with regard to food and water. Food is stored and transported carefully, and bought fresh from local trusted suppliers. We always check the restaurants and lodges that we use for their standards in food hygiene. Drinking water is provided from the kitchens boiled, treated and strained and we promote a policy of not buying and using disposable plastic bottles.
For school and youth groups and volunteers we always provide training in health and safety prior to the trip, and general advice on how to manage yourself personally while on a visit abroad. This is then emphasized again on arrival in country and our staff are always careful to ensure that people are looking after themselves. They have a long experience of looking after foreign groups and understand the pitfalls of travelling abroad for the first time.
When we start corresponding with people about their trip we aim to make sure the group works well together and our staff are well experienced in managing all types of people and keeping everyone happy and satisfied. Nobody feels anonymous and our staff in the main office and in the regional offices communicate all the time about upcoming groups and personal preferences.
For mountain trips we have clear guidelines on client:guide ratio and we follow the established guidelines of professional organisations such as the UIAA and Mountain Leader Training. Climbing teams will have the opportunity to meet in the UK for some specific training prior to their trip if they wish to have it, and we often manage individuals and small groups through a training programme to achieve a particular aim. For example someone wishing to climb Mount Everest may wish to have a five year plan in preparation for that trip.
For school and youth trips we provide a higher number of logistical staff and also male and female pastoral care staff with specific experience and qualifications in looking after young people. These might be teachers or youth workers, social workers and of course medical professionals. Volunteers and charity groups and school groups are all provided with personal care and training in preparation for their trip.
Many of our trips are scheduled for groups, but we provide just as many trips for private groups who have preferences for dates or itineraries. A large part of our time is spent creating these bespoke trips, for which is there is no additional cost. We find this is especially useful for charities, since we do not impose contractual conditions for this service.